Returns are allowed up to the 30th day after the date of delivery.
All returns require an RMA number that must also be written on the outside of the returned package.
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Wholesale Policies
TIMELINE
Returns are allowed up to the 30th day after the date of delivery.
All returns require an RMA number that must also be written on the outside of the returned package.
ELIGIBILITY
All standard sizes are eligible for returns. Custom cut stones are final sale.
TIMELINE
Memo items must be returned within 10 days of delivery to avoid being charged.
All returns require an RMA number that must also be written on the outside of the returned package.
ELIGIBILITY
All standard sizes are eligible for returns. Custom cut stones are final sale.
WHAT IS COVERED?
All FAB moissanite and lab-grown colored gemstones originally sold by a partnered retailer must be registered with Fire & Brilliance to be eligible for the Limited Lifetime Warranty.
FAB Moissanite Warranty registration can be found HERE.
FAB Lab-Grown Colored Gemstones Warranty registration can be found HERE.
REPLACEMENT COST UNDER WARRANTY
Standard Cuts - $50/ct
Custom Cuts - $100/ct
FILING A CLAIM
Claims must be filed with the original retailer. Retailer needs to reach out to F&B to secure an RMA number.
BENEFITS
10% Discount on single orders of 8 ctw
Increased Return Policy to 40 days
Increased Memo Policy for 15 days
ELIGIBILITY
The Executive Access Membership is an exclusive program for selected authorized retailers of FAB Moissanite and Lab-Grown Colored Gemstones.
Please note, there is limited availability and we are only approving 50 authorized retailers at this time. It is a “first come, first serve” basis.
Please click the button below and fill out the application.
A Fire & Brilliance Representative will be in contact with you.