Wholesale Policies




Return Policy

TIMELINE

Returns are allowed up to the 30th day after the date of delivery.


All returns require an RMA number that must also be written on the outside of the returned package.

ELIGIBILITY

All standard sizes are eligible for returns. Custom cut stones are final sale.


Memo Policy

TIMELINE

Memo items must be returned within 10 days of delivery to avoid being charged.

All returns require an RMA number that must also be written on the outside of the returned package.

ELIGIBILITY

All standard sizes are eligible for returns. Custom cut stones are final sale.


Warranty Policy

WHAT IS COVERED?

All FAB moissanite and lab-grown colored gemstones originally sold by a partnered retailer must be registered with Fire & Brilliance to be eligible for the Limited Lifetime Warranty.


FAB Moissanite Warranty registration can be found HERE.

FAB Lab-Grown Colored Gemstones Warranty registration can be found HERE.

REPLACEMENT COST UNDER WARRANTY

Standard Cuts - $50/ct

Custom Cuts - $100/ct

FILING A CLAIM

Claims must be filed with the original retailer. Retailer needs to reach out to F&B to secure an RMA number.

Executive Access Membership

BENEFITS

10% Discount on single orders of 8 ctw

Increased Return Policy to 40 days

Increased Memo Policy for 15 days

ELIGIBILITY

The Executive Access Membership is an exclusive program for selected authorized retailers of FAB Moissanite and Lab-Grown Colored Gemstones.


Please note, there is limited availability and we are only approving 50 authorized retailers at this time. It is a “first come, first serve” basis.

Wholesale Application


Please click the button below and fill out the application. 

A Fire & Brilliance Representative will be in contact with you.