Payment & Shipping

Payment

Payment FAQ
Which forms of payment(s) are accepted?
All major credit cards, Amazon Payments and/or PayPal are accepted.

Are there financing options?
Yes, we have partnered with PayPal Credit and FuturePay to assist our valued shoppers with more accommodating and enjoyable payment solutions when shopping with us online.
Layaway/Monthly Payment Plan FAQ
Do you offer layaway/monthly payment plans?
Yes, we believe that fine jewelry should not be limited to those who can purchase it now. We listened to our valued shoppers and have created a layaway program that is catered to satisfy people of different budgets.

You can find out more information about our layaway program here.

Shipment

Where do we ship to?
We ship domestically in the United States and internationally to many selected countries.
Fire and Brilliance ships internationally! Here is a list of countries that we ship to:

Canada, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Australia, New Zealand, Hong Kong, Japan, Russia, Singapore, South Korea, Taiwan, and the United States

Can’t find your country on the list?
If you are interested to know if we ship to a specific country then please message us and we will respond at our earliest convenience.
What is the cost of shipment?
We offer standard domestic (United States) shipping via FedEx 2Day (2 Business Days) and USPS Priority Mail (2-3 Business Days) for every new purchase free of charge.

We also offer expedited domestic (United States) shipping via FedEx Standard Overnight (1 Business Day) and USPS Express Mail (1-2 Business Days) for an additional charge. You may opt to purchase expedited shipping at the current shipment rates when you check out.

All international shipments are subject to current international shipment rates which will be shown on your screen during checkout.
What protocols are taken prior to shipment?
To further enhance our customers’ shopping experiences, we focus heavily on our internal quality assurance protocols. All items are carefully inspected by a professional jeweler to make sure that each piece of jewelry meets high quality industry standards prior to shipment.
Are signatures required prior to delivery?
Rest assured that all shipments of finished jewelry will require a signature prior to delivery. We understand that jewelry is expensive merchandise so we make every effort to prevent lost/stolen packages.
If someone is not able to sign for the package then a tag will be left at the front door for re-delivery or pick-up at a local facility. Your finished jewelry package is not meant to be left at the doorstep unattended.
moissanite jewelry
moissanite jewelry
Are the packages insured?
Yes, every shipment is 100% insured in an effort to protect your purchase in case it gets lost or stolen during transit. This is a preventive measure for your peace of mind.

What shipping carrier is used?
We typically use FedEx and the United States Postal Service (USPS). However, we may ship it with another carrier (eg. UPS) at our customer's request for an additional charge. If you are interested, please message us for any special shipping requests.

What does processing/production time mean?
Processing/production is the length of time that it takes for us to service an order from the moment we receive it to the moment of shipment. Custom orders will typically take longer to process since we will need to craft it from scratch and place it into production.
What are your processing/production times?
Normal Processing Times: 1-3 Business Days

Premiere Collection Processing/Production Times: 7 Business Days

Custom or Made-To-Order Processing/Production Times: 14-20 Business Days

Expedited Custom or Made-To-Order Processing/Production Times: 10 Business Days (1)
What are your shipping times?
Domestic (United States) Shipping Time: 1-3 Business Days after processing/production time

International Shipping Time: 1-5 Business Days after processing/production time

Expedited Shipping Time: 1-2 Business Days after processing/production time (2)
(1) You may opt for expedited processing times for an extra service fee by selecting the option when you place the order. Only available on selected custom and made-to-order jewelry.
(2) You may opt for expedited/overnight shipping during checkout for an extra service fee. Only available on domestic (United States) orders.
Where would I be able to check the status of my order?
Under "At Your Service" in the navigation links located at the bottom of our webpage, you will be led to our Lookup Form after clicking on "Order Status" where you can input your order ID and email to check the current status of your order. Alternatively, you can also click here.
Feel free to message us if you have any questions. We are happy to assist.
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