Fire & Brilliance®

Jewelry Care Advice


Service Order Request Form

For warranty claims, please fill out the Service Order Request Form to get a SO#. Please ensure that the SO# is printed on the outside of your package as shipments without an authorized SO# may delay or cancel service(s). DISCLAIMER: please read full policy before filling out form.


  • Domestic Warranty
  • International Warranty

Excellence Policy

To set our clients at ease, all jewelry items are carefully inspected and approved by our certified jewelers prior to shipment per our “Excellence Policy.” We mandate this policy to ensure that our merchandise meets specific industry standards in an effort to elevate our valued customers’ satisfaction.

maintenance

We realize that most jewelry eventually encounter “normal wear and tear*" similar to most merchandise that is worn and used over time. Therefore, ongoing jewelry care is important in maintaining the item’s sparkle, fire, brilliance, solidity, and attractiveness. Similar to clothing and other frequently worn accessories, almost all jewelry will need some sort of professional servicing every now and again to retain its beauty and shine.

Warranty Coverage

To help maintain the quality of our valued customers' jewelry, we are glad to offer our “Shop with Trust - F&B Warranty.” This warranty coverage is available to all qualified Fire & Brilliance® finished jewelry orders excluding loose stones starting on October 1st, 2019. 


For previous warranty terms and conditions before October 1st, 2019, Click Here.

Shop with Trust

F&B Warranty (USA ONLY)

The warranty is designed to provide professional jewelry services and solutions that may be needed at a future date and time. 

qualifications

In order to qualify, the following 2 criteria must be met:

1.The jewelry must be originally purchased from Fire & Brilliance®. There are no exceptions to this rule as we do not provide warranty coverage for jewelry items purchased outside of our company.

2. Only finished jewelry designs are eligible for coverage under the warranty program which include accent** loose diamonds and other precious / semi-precious gems on jewelry. Stand-alone or loose gem purchases do not qualify.

Hover, swipe, or use arrows to navigate the below carousel.


Disclosure on Life-Time Warranty (Please Read)

Although it is very rare that a center stone replacement is ever needed due to breakage and/or damage, we understand that these scenarios may happen. Upon inspection and approval, the “Shop with Trust – F&B Warranty” may replace the center stone for our valued clients’ peace of mind. This option is for domestic (USA) customers only. 


 If the center stone of the warrantied item is ever needed to be replaced under any circumstances then the Life-Time Warranty is considered fulfilled. If our clients want continued warrantied service for that specific jewelry item then another life-time warranty is required to be purchased after the center stone is replaced.

Warranty Coverage Policy 

Terms & Pricing

  • 2-Year
  • 3-Year
  • Lifetime

Domestic Price (USA)

free/purchase

Currency in USD.

Domestic Price (USA)

$179/purchase

Currency in USD.

Domestic Price (USA)

$199/purchase

Currency in USD.

Prices for Professional Jewelry Services Under Warranty

Replacement of Loss Accent** Stones on Jewelry(Per Stone)

Price
FREE

Industry Average

$75.00 to $150.00


Re-setting of Stones(Per Stone)

Price
FREE

Industry Average

$75.00 to $125.00


Replacement and Setting of LossAccent** Stones on Jewelry(Per Stone)

Price
FREE

Industry Average

$100.00 to $200.00


Sizing of Rings

Price
FREE

Industry Average

$50.00 to $125.00per size down 

&$80.00 to $150.00per size up


Jewelry Cleaning,Dipping, and Polishing(Per Item)

Price
FREE

Industry Average

$50.00 to $100.00

Repair work on jewelry items; such as, heads, shanks, prongs, chains, pendants, bracelets, bangles and earrings

Price
FREE

Industry Average

Up to Thousands in USD

Replacement of Center Stone (For USA Warranties Only)

Price
FREE

Industry Average

Depends on Market Price of type of Center Stone

Industry Average: Based on F&B's current observations of jewelry industry service charges.

disclaimer


Each of the fore-mentioned services will only be provided for qualified Fire & Brilliance® jewelry enrolled in the “Shop with Trust - F&B Warranty.” In order for these services to be rendered, each piece of jewelry will be inspected and must be approved by our internal professional jewelers to ensure that the warranty is only covering jewelry items resulting from “normal wear and tear*.”


Processing Times: (a) 2 Business Days for inspection, validation and verification of item(s) received for service under warranty.(b) After inspection approval, 7 to 14 Business Days to process warranty services within the scope of the policy stated above. Warranty service processing time begins after any required payment(s) are collected.--- Subject to change dependent on condition of items received. --- All items serviced under warranty are considered satisfactory if the warrantee does not contact F&B within 48 business hours after acceptance of delivery.

*Fire & Brilliance® defines “normal wear and tear” as: dirty, scraped, scratched, nicked, scuffed, dinged, grazed, and loose. It does not apply to damage caused by accident, abuse and misuse. Fire & Brilliance's "normal wear and tear” definition does not include merchandise that can be described as majorly damaged, dented, chipped, bent, broken, burnt, melted, altered, detached, smashed, disconnected, shattered, cracked, and other similar conditions alike. Jewelry serviced by a 3rd party (or not Fire & Brilliance®) immediately voids the warranty.

**Fire & Brilliance® defines “accent” diamonds and other precious / semi-precious gems as any stone that is equal to 0.02 carats or less mounted on the piece of jewelry. The center stone and other gems larger than 0.02 carats are not considered an accent gem.

***Two [2] year "Shop with Trust - F&B Warranty" that is free of charge is effective for all new qualified orders placed on and after October 1st, 2019.

****Members with items under warranty must contact F&B to receive a "Service Order Number" (SO#) prior to shipping in jewelry for maintenance. Domestic (USA) members are responsible for all shipments when sending in jewelry for warranty maintenance, and $20.00 shipping and handling for F&B to ship it back when the service is complete. International members (outside of the USA) is responsible for shipping to and from and must contact F&B for prepaid FedEx shipping labels at $60.00 USD each way ($120.00 USD total) when approved for warranty maintenance. This $60.00 FedEx international shipping rate per route is generally much less than the market price as our members benefit from F&B's discounted corporate international transit prices. Using F&B's FedEx shipping labels will also benefit our international customers with avoiding potential customs delays.

***** Lifetime Warranties purchased on or prior to January 15, 2019 are grandfathered based on previous life-time warranty terms. Current life-time warranty terms is subject to the terms and conditions of F&B’s 3rd party servicing partners and affiliates.

******Items must be shipped by the 10th day with proof of tracking after a "Service Order Number" (SO#) is issued for it to be valid. All service order item(s) received are processed based on a "first come, first serve" basis.



Excellence Policy

To set our clients at ease, all jewelry items are carefully inspected and approved by our certified jewelers prior to shipment per our “Excellence Policy.” We mandate this policy to ensure that our merchandise meets specific industry standards in an effort to elevate our valued customers’ satisfaction.

maintenance

We realize that most jewelry eventually encounter “normal wear and tear*" similar to most merchandise that is worn and used over time. Therefore, ongoing jewelry care is important in maintaining the item’s sparkle, fire, brilliance, solidity, and attractiveness. Similar to clothing and other frequently worn accessories, almost all jewelry will need some sort of professional servicing every now and again to retain its beauty and shine.

Warranty Coverage

To help maintain the quality of our valued customers' jewelry, we are glad to offer our “Shop with Confidence - F&B Warranty.” This warranty coverage is available to all qualified Fire & Brilliance® finished jewelry orders excluding loose stones.

Shop with Confidence

F&B Warranty

The warranty is designed to provide professional jewelry services and solutions that may be needed at a future date and time. These services include:

  • The replacement of accent** loose diamonds and other precious/semi-precious gems                                                                                               

  • Re-setting of stone(s)

  • Re-sizing of ring(s)

  • Jewelry cleaning, dipping, and polishing

qualifications

In order to qualify, the following 2 criteria must be met:

1. The jewelry must be originally purchased from Fire & Brilliance®. There are no exceptions to this rule as we do not provide warranty coverage for jewelry items purchased outside of our company.

2. Only finished jewelry designs are eligible for coverage under the warranty program which include accent** loose diamonds and other precious / semi-precious gems on jewelry. Stand-alone or loose gem purchases do not qualify.

Hover, swipe, or use arrows to navigate the below carousel.


Warranty Coverage Policy Terms & Pricing

  • 1-Year
  • 2-Year
  • 3-Year

International Price (Outside USA)

free/purchase

Currency in USD.

International Price (Outside USA)

$199/purchase

Currency in USD.

International Price (Outside USA)

$249/purchase

Currency in USD.

Prices for Professional Jewelry Services Under Warranty

Replacement of Loss Accent** Stones on Jewelry(Per Stone)

Price
$20

Industry Average

$75.00 to $150.00


Re-setting of Stones(Per Stone)

Price
$20

Industry Average

$75.00 to $125.00


Replacement and Setting of LossAccent** Stones on Jewelry(Per Stone)

Price
$30

Industry Average

$100.00 to $200.00


Sizing of Rings

Price
$25.00 per size down 
&$40.00 per size up

Industry Average

$50.00 to $125.00per size down 

&$80.00 to $150.00per size up


Jewelry Cleaning,Dipping, and Polishing(Per Item)

Price
$20

Industry Average

$50.00 to $100.00

Industry Average: Based on F&B's current observations of jewelry industry service charges.

disclaimer


Processing Times: (a) 2 Business Days for inspection, validation and verification of item(s) received for service under warranty.(b) After inspection approval, 7 to 10 Business Days to process warranty services within the scope of the policy stated above. Warranty service processing time begins after any required payment(s) are collected.--- Subject to change dependent on condition of items received. --- All items serviced under warranty are considered satisfactory if the warrantee does not contact F&B within 48 business hours after acceptance of delivery.

*Fire & Brilliance® defines “normal wear and tear” as: dirty, scraped, scratched, nicked, scuffed, dinged, grazed, and loose. It does not apply to damage caused by accident, abuse and misuse. Fire & Brilliance's "normal wear and tear” definition does not include merchandise that can be described as majorly damaged, dented, chipped, bent, broken, burnt, melted, altered, detached, smashed, disconnected, shattered, cracked, and other similar conditions alike. Jewelry serviced by a 3rd party (or not Fire & Brilliance®) immediately voids the warranty.

**Fire & Brilliance® defines “accent” diamonds and other precious / semi-precious gems as any stone that is equal to 0.02 carats or less mounted on the piece of jewelry. The center stone and other gems larger than 0.02 carats are not considered an accent gem.

***One [1] year "Shop with Confidence - F&B Warranty" that is free of charge is effective for all new qualified orders placed on and after February 1st, 2016.

****Members with items under warranty must contact F&B to receive a "Service Order Number" (SO#) prior to shipping in jewelry for maintenance. Domestic (USA) members are responsible for all shipments when sending in jewelry for warranty maintenance, and $20.00 shipping and handling for F&B to ship it back when the service is complete. International members (outside of the USA) is responsible for shipping to and from and must contact F&B for prepaid FedEx shipping labels at $60.00 USD each way ($120.00 USD total) when approved for warranty maintenance. This $60.00 FedEx international shipping rate per route is generally much less than the market price as our members benefit from F&B's discounted corporate international transit prices. Using F&B's FedEx shipping labels will also benefit our international customers with avoiding potential customs delays.

******Items must be shipped by the 10th day with proof of tracking after a "Service Order Number" (SO#) is issued for it to be valid. All service order item(s) received are processed based on a "first come, first serve" basis.

***** Lifetime Warranties purchased on or prior to January 15, 2019 are grandfathered.

*******Although we do what we can to keep prices relatively the same world-wide, international warranty (outside of USA) is priced slightly higher than domestic warranty (USA) due to the higher costs of time and labor for internationally claims. Effective August 23, 2017.