To enhance your online luxury shopping experience, we focus heavily on our internal quality assurance protocols in an effort to make certain that every customer is a satisfied shopper. Our “Excellence Policy” mandates that all jewelry and gems (precious, semi-precious, diamonds, treated, untreated, and synthetics) go through a rigorous process of review each and every time an item is sold. As a standard, our certified jewelers are required to go above and beyond expectations by finalizing each inspection with a 30x magnification detailed quality check prior to approving it for shipment. Any item with signs of defects and/or flaws are immediately sent back to the original manufacturer or is scrapped and recreated to meet industry quality standards. We believe that every piece of jewelry must meet our internal first-class standards prior to leaving our facilities because customer satisfaction is always our number one priority.